Caleb Ward

Caleb Ward

Charlottesville, VA

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Summary

Operational leader with 12+ years of experience bridging commercial sales and engineering execution. Specializes in protecting technical resources through requirements validation, process engineering, and capacity planning. Proven track record delivering complex infrastructure programs and building operational systems from scratch.

Experience

Ting Internet

Charlottesville, VA

Principal Lead, Commercial Strategic Accounts & Operations

January 2025 – Present

  • Led technical deployment strategy for the company's highest-value commercial partnerships, including a $1.5M+ TCV contract renewal for a major venue partner
  • Defined a standardized product offering for a major commercial partner, converting ad-hoc technical requests into a high-margin product with near-zero operational overhead
  • Served as technical authority for large commercial deals, validating infrastructure requirements against network constraints before contract signature

Manager, Commercial Onboarding

January 2022 – January 2025

  • Built the Commercial Onboarding function from scratch, establishing standardized processes and playbooks where none previously existed
  • Reversed a strategic churn risk by coordinating across Construction, Support, and Finance to deliver a technical workaround, securing a $600k+ TCV renewal
  • Engineered a standardized deployment playbook that reduced average contract-to-billing cycle time by 48% (from 96 days to 50 days)
  • Designed and deployed an AI-powered billing calculator that reduced quote generation time by approximately 90% and eliminated manual configuration errors
  • Managed 67 commercial deals generating $250k+ in new ARR over two quarters despite a 70% reduction in team headcount

Manager, Enterprise Customer Success & Technical Solutions Lead

September 2019 – January 2022

  • Led high-density RF deployment for a 62,000-seat stadium and 15,000-seat arena, managing spectrum analysis and channel planning for 162+ access points
  • Delivered complete infrastructure on a 3-month timeline, under budget
  • Managed platform operations for wholesale partners including Shopify, Wix, and Squarespace, implementing health dashboards to preempt platform degradation

Manager, IT Services (Product Owner)

September 2017 – September 2019

  • Owned P&L and product roadmap for the Managed Services division
  • Identified strategic misalignment between the custom IT services business and the company's core fiber product; pitched and executed a divestiture of the $500k ARR division, refocusing engineering resources on the scalable platform
  • Managed 200+ client portfolio maintaining gross margins exceeding 45%

Blue Ridge Internetworks

Charlottesville, VA

Senior Technical Consultant (Network Engineering)

October 2015 – September 2017

  • Designed and deployed enterprise network solutions using Cisco and Ubiquiti infrastructure, ensuring proposals were technically viable before contract signature

Skills

Infrastructure

Ubiquiti Enterprise (UniFi/EdgeMax), Cisco Meraki, RF Spectrum Analysis, Fiber Optic Architecture

Operations

Capacity Planning, Resource Forecasting, SLA Management, Compliance & Security Best Practices

Tools

HubSpot, Salesforce, Jira/Confluence, Generative AI for Process Automation